Balmoral Plumbing & Heating
Introduction
Balmoral Plumbing & Heating is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us regarding plumbing and heating services.
By using our website, you agree to the collection and use of information in accordance with this policy.
This website provides information about plumbing and heating services across Bury and surrounding areas and allows users to contact us via phone or an enquiry form.
Who We Are
Balmoral Plumbing & Heating is a family-run plumbing and heating business based in Bury, providing services to homeowners, landlords, businesses, schools and care facilities across the surrounding area.
For the purposes of data protection law, Balmoral Plumbing & Heating is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how your data is handled, you can contact us via the details provided on our website.
What Information We Collect
We may collect and process the following information:
Information you provide directly
When you contact us through the website, phone, or email, we may collect:
This information is typically collected when you complete the contact form on our website or call us for assistance.
Website usage information
We may also collect limited information automatically when you visit our website, such as:
This helps us understand how visitors use the website and improve its performance.
How We Use Your Information
We use your information in order to:
We will only use your personal information for legitimate business purposes.
Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases to process your information:
Legitimate interest
To respond to enquiries and provide plumbing and heating services.
Contractual necessity
Where information is required to provide a service you have requested.
Consent
Where you voluntarily provide information through a contact form.
How We Store and Protect Your Data
We take reasonable steps to ensure your personal data is secure.
Your information may be stored securely within our email systems, customer records, or website hosting platform.
We implement appropriate technical and organisational measures to protect your data from:
How Long We Keep Your Data
We only retain personal data for as long as necessary to:
If you contact us but do not proceed with services, your information may be retained for a limited period for administrative purposes.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share information with trusted service providers where necessary, such as:
These parties are required to keep your data secure and only use it for the agreed purpose.
Cookies
Our website may use cookies to improve functionality and analyse website traffic.
Cookies are small files stored on your device that help websites work more efficiently.
You can control or disable cookies through your browser settings.
Your Data Protection Rights
Under UK data protection law, you have the right to:
To exercise any of these rights, please contact us.
Third-Party Links
Our website may include links to external websites such as review platforms. These websites operate independently and have their own privacy policies.
We recommend reviewing their policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Balmoral Plumbing & Heating
(Contact details as listed on the website contact page)
